Tackling Difficult Conversations

For many managers, confronting members of staff about areas of underperformance is one of the most difficult and challenging aspects of their role. It can be particularly awkward if the area of underperformance concerns issues such as 'attitude' or 'manner'.

This course is designed for managers who need to undertake difficult conversations with a team member or colleague. The course will:

Help you understand how, and why, both parties can become defensive when discussing work performance.

Raise your awareness of your management style and how it affects the way you tackle 'difficult' conversations.

Provide you with a range of practical tools and techniques to maximise the chances of the conversation having a productive outcome.

Provide plenty of opportunities to receive help, advice and support on the real-life difficult conversations that you are facing.

My book, Tackling Difficult Conversations, is available from Amazon.co.uk.


By the end of the course, delegates will have:

Considered how they can adopt the most constructive mindset, particularly in relation to their need to be liked by others.

Learned how to build strong working relationships with colleagues and team members.

Developed their understanding of the psychology of giving and receiving criticism, and identified ways of reducing defensiveness.

Identified their natural management style, and considered its implications for how they interact with their team.

Learned some key insights from Evolutionary Psychology.

Developed their ability to say no, and mean it.

Learned how to express strong feelings without becoming aggressive.

Gained a wide range of practical tips on how to prepare for, and conduct, a difficult conversation.


"Excellently presented and organised." October 2015

"Amazing session.Extremely helpful for practice." October 2015

"Great session. Learnt lots about holding difficult conversations. Great techniques. Really helpful day to learn how to assess your style and how you can use the tips." October 2015

"Extremely useful, well presented, very informative." October 2015

"Really enjoyed the day. I feel I got a lot out of it!" June 2015

"A great day." June 2015

"Peter was really engaging - excellent speaker. I enjoyed the course very much and have lots of ideas to take back to use in personal and professional contexts. Thank you." June 2015

"It was the best event I can remember attending, an excellent mix of theory and exercise with a superb facilitator." May 2015

"It was brilliant." May 2015

"I found the whole session very useful and informative. I had limited knowledge of handling difficult conversations and politics at workplace but after attending this programme I'm now in a better position to handle more difficult situations." May 2015

"Engaging and fluent speaker, who called upon his breadth of experience to give pertinent examples throughout the talk." May 2015

"It was fantastic." June 2014

"Brilliant. Made me very self aware. Excellently led by Peter. I feel I've gained a lot of confidence today and faith in my skills." June 2014

"Enlightening. Very helpful." June 2014

"This was an excellent relevant day." June 2014

"Excellent day." June 2014

"Excellent day. Every session was fantastic." January 2014

"Excellent session. Actors were really helpful. Fantastic speaker. Really useful." January 2014

"Excellent session. Very informative." January 2014

"Peter was excellent, personable and presented a very informative day. Lots of tools given to help us with those tricky/difficult conversations." January 2014

"Fantastic!." January 2014

"Absolutely wonderful." January 2014

"Outstanding." December 2013

"Excellent, pragmatic, insightful." December 2013

"Fantastic. Challenging but interesting and relevant." December 2013

"Excellent session." November 2013

"Very well presented and engaging." November 2013

"Excellent session. Well pitched and entirely relevant." November 2013

"Very helpful and learned a lot through role play and feedback." November 2013

"It was wonderful." November 2013

"A very fruitful day. Engaging. Peter was brilliant." November 2013

"Excellent day. Very useful." June 2013

"Excellent presentation." June 2013

"Excellent day." June 2013

"Peter was excellent." June 2013

"Brilliant day. Learned so much." May 2013

"Brilliant." May 2013

"Really very helpful." May 2013

"Excellent - really informative and interactive." May 2013

"Exciting, fast paced, fun, learnt a lot about self." May 2013

"Brilliant. Great presenter." February 2013

"Info on tackling and awkward conv/situ was invaluable." February 2013

"Enjoyed today immensely." February 2013

"Excellent facilitator. Whole day was useful and valuable and relevant." February 2013

"Thoroughly enjoyable." February 2013

"All aspects outstanding." February 2013

"I loved every minute of it." February 2013

"Great presenter. Excellent. Interactive." February 2013

"There was no fat on the course, which is unusual and greatly appreciated!" February 2013

"Brilliant. Thank you." February 2013

"Wow. I learnt so many things today." July 2012

"Really found this useful as I have not felt confident about tackling difficult conversations." July 2012

"A thoroughly enjoyable day that provided me with a lot of valuable information that I can use." July 2012

"Very insightful. Learned lots of tactics. Enjoyable - even the role play!" July 2012

"I loved today despite the role play, which in the end I found extremely useful!" June 2012

"Very very useful. I would highly recommend." June 2012

"Very useful. An eye-opener." June 2012

"Very interactive. Excellent tutor. Learned a lot about leadership. Will recommend to colleagues." January 2012

"The module has really helped in my confidence building with regards to being firm with my team

and communicating with them. The ego gram and role play were wonderful." September 2011

"Really enjoyed the day although took me out of my comfort zone." September 2011

"Peter was excellent and kept us all motivated and interested." September 2011

"The role playing activity was very helpful, particularly the feedback after each session.

The insights into tackling difficult conversations were very helpful and will be very useful." September 2011

"I was genuinely impressed with this course. Thank you." January 2011

"The style was excellent. Good points, well delivered." January 2011

"Presenter was fab! Easy to relate to and gave good examples the whole way through. Excellent content." January 2011

"Very interesting. Peter - great presenter." January 2011

"Very clearly presented and thought provoking." November 2010

"Great facilitation style - engaging." November 2010

"Enjoyed it and found it v helpful." November 2010

"Very interactive, relevant." October 2009

"It covered everything I had concerns about, and highlighted one I was unaware, or that I had been doing." October 2009

"Trainer was good. Kept interest up!" October 2009

"Very informative. Gave food for thought." October 2009